Pan Arab Research Center   Language:
 
 
 
     
  PROJECT : ELARA - (Forecourt)  
     
 
Adnoc      Eppco - Enoc     Emarat
 
     
 
   Shopper ID : 113 Serial No: : 364
  Staff Info     Operator Code: :
  CSA Name   CSA Number  
  Gender : Male Emirate : Sharjah
  Height : Medium Site ID : 22 (776-Al Ghail)
  Built : F # of Staff : 4
  Spectacles : No Date : 9 Nov 2011  (dd-mm-yyyy)
  Beard : No Amount (Dhs) : 50.00
  Mustache : No # of Vehicles : 5
        Time In : 13 : 10 ( hh:mm)
  Ethnic Groups : Indian Time Out : 13 : 20  ( hh:mm)
  Other Ethnic Groups : Time of Visit : 13:01-17:00
 
     
 
   1. APPROACH
  Scores  Critical Areas Yes No N.A.   
  N.A.
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run
     
  2
2. Were lights working and in good condition at the approach?
     
  2
3. Were the lights working and in good condition at the forecourt area?
     
  4
4. Was filling area / forecourt clean and tidy?
     
  2
5. Were the driveway and forecourt free of potholes and well maintained?
     
             
 
     
 
   2. GREETINGS
  Scores  Critical Areas Yes No N.A.   
  5
6. Was there any delay in approaching customers at the fuel pump
     
  5
7. Did the staff approach the driver side of the vehicle?
     
  5
8. Were you greeted in a friendly manner (pleasant feeling)?
  If no, please describe behavior: Was it arrogant, without any expression, normal etc….
     
  4
9. Did they request customers to quit smoking?
     
  5
10. Did the staff thank you as you were leaving?
     
             
 
     
 
   3. APPEARANCE AND BEHAVIOR OF STAFF
  Scores  Critical Areas Yes No N.A.   
  5
11. Was the filling staff presentable and well groomed?
     
  4
12. Was he able to communicate with customer?
     
  5
13. Was the attendant wearing visible nametag?
NO NAME BADGE
     
  6
14. Was staff courteous / friendly?
     
             
 
     
 
   4. SERVICE
  Scores  Critical Areas Yes No N.A.   
  3
15. Did he follow the instructions on the Rahal (Fuel Card)?
     
  3
16. Did he confirm and repeat amount and type of fuel?
       
  2
17. Did he fuel as per customer’s instructions - Dhs?
       
  2
18. Did he offer to clean windscreen voluntarily? (front & back)
     
  2
19. Were you charged the correct amount?
       
  2
20. Were you given correct change?
       
  2
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)
     
             
 
     
 
   5. REST ROOMS
  Scores  Critical Areas Yes No N.A.   
  3
22. Were Adequately stocked with all necessary supplies such as soap, toilet tissue, and paper towels (paper towels are not required where fully operational hand dryers exist)?
     
  3
23. Were sinks, mirrors hand dryers dispensers toilets and urinals clean?
     
  2
24. Were doors walls, ceiling vents floors baseboards and grout clean?
     
  2
25. Were Trash containers clean and not overflowing?
     
  2
26. Was the restroom smelling clean & fresh (without any offensive odor) ?
     
  2
27. Were all the facilities inside the restroom in good working condition ?
     
  2
28. Was the Mosque premises clean ?
     
             
 
     
 
   Attach Bills
 
     
     
  File # 1
     
   
     
   
     
  
             
 
     
 
   COMMENTS
    
             
 
Critical Areas   Achieved Score
(%)
Approach: 100.0
Greetings: 100.0
Appearance: 75.0
Service: 82.1
Rest Rooms: 100.0
Total: 88.6
 
             
 
     
 
    
      
             
 
     
     
 
     
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