Language:
English
عربي
PROJECT : ELARA - (Carwash)
Adnoc
Eppco - Enoc
Emarat
Shopper ID
:
Serial No:
Staff Info
Operator Code
CSA Name
CSA Number
Gender
:
Male
Female
Emirate
:
Height
:
Tall
Medium
Small
Site ID
:
(940-Central District-Near Police Stn.)
Built
:
T
M
F
# of Staff
:
Spectacles
:
Yes
No
Date
:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2011
2012
(dd-mm-yyyy)
Beard
:
Yes
No
Amount (Dhs)
:
Mustache
:
Yes
No
# of Vehicles
:
Time In
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
( hh:mm)
Ethnic Groups
:
Indian
Pakistan
Philipino
Expat Arabs
Others
Time Out
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
:
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
( hh:mm)
Other Ethnic Groups
:
Time of Visit
:
1. APPROACH AND CLEANLINESS
Scores
Critical Areas
Yes
No
N.A.
N.A.
1.
Was there proper sign to the Car Wash bay ?
4
2.
Was the Car Wash area clean and tidy ?
2. GREETINGS AND INITIAL CHECKS
Scores
Critical Areas
Yes
No
N.A.
5
3.
Was there any delay in approaching customers ?
5
4.
Were you greeted in a friendly manner (pleasant feeling) ?
If no, please describe behavior: Was it arrogant, without any expression, normal etc….
I was not greeted by staff as he was working in me
5
5.
Did the attendant check whether your car has a sunroof and politely declined automatic car
wash if it has a sunroof ?
Attendant did not cheque or ask anything.
6
6.
Did the attendant inform you about the price of car wash ?
I was not informed by staff about the price.
4
7.
Did the attendant inspect your car for any scratches, damages or dents and inform you ?
Attendant did not cheque for any scratches or dent
5
8.
Did he guide your vehicle for positioning at the stopper ?
6
9.
Did the staff thank you as you were leaving ?
There was no farewell greeting by staff.
3. APPEARANCE AND BEHAVIOR OF STAFF
Scores
Critical Areas
Yes
No
N.A.
3
10.
Was the unoform of the attendant neat and tidy ?
3
11.
Was the attendant wearing visible nametag ?
3
12.
Was he able to communicate with customer ?
He did not communicate with me.
5
13.
Was staff courteous / friendly?
He was working in mechanical manner.
4. SERVICE
Scores
Critical Areas
Yes
No
N.A.
4
14.
After car wash, did he guide you to the vacuum bay ?
He was not avilable there so another staff ask me
3
15.
Did any attendant advise you to take care of your personal belongings/valuables if any ?
There were no valuable items.
4
16.
Did any attendant offer you seating ?
No one ask me for seating.
5
17.
Did attendants wipe your car dry to your satisfaction ?
5
18.
Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?
3
19.
Did the attendant offer to empty the ashtray and clean it ?
There was no ash tray in my car.
4
20.
Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?
4
21.
Did they clean all the tyres with sponge ?
They clean the tyres but not in a proper way.
1
22.
Were you offered a receipt voluntarily ?
No one offered me for receipt so I asked them for
5. REST ROOMS
Scores
Critical Areas
Yes
No
N.A.
3
23.
Were they adequately stocked with all necessary supplies such as soap, toilet tissue, and paper towels (paper towels are not required where fully operational hand dryers exist)?
3
24.
Were sinks, mirrors hand dryers dispensers toilets and urinals clean?
mirrors were not clean properly.
2
25.
Were doors walls, ceiling vents floors baseboards and grout clean?
Floor was not clean & it was wet also.
2
26.
Were Trash containers clean and not overflowing?
2
27.
Was the restroom smelling clean & fresh (without any offensive odor) ?
There was smell in the rest room.
2
28.
Were all the facilities inside the restroom in good working condition ?
2
29.
Was the Mosque premises clean ?
Attach Bills
File # 1
Note: files more than 1 Mb will not be accepted and upload only images in JPG or GIF format
COMMENTS
Staff who attendant me first for car wash was working in mechanical manner. He did not attend me properly. After complete everything I waited long time to get the receipt. I was totaly dissatisfied with the services.
© 2009 Pan Arab Research Center. All Rights Reserved.
