Pan Arab Research Center   Language:
 
 
 
     
  PROJECT : ELARA - (C-Store)  
     
 
  Adnoc      Eppco - Enoc   Emarat
 
     
 
   Shopper ID : 126 Serial No:   459
  Staff Info     Operator Code:   بسمه
  CSA Name   sochail CSA Number  
  Gender : Male Emirate : Fujairah
  Height : Tall Site ID : 285 (10285 - Al Shaab)
  Built : M # of Staff : 1
  Spectacles : No Date : 15 Nov 2011  (dd-mm-yyyy)
  Beard : No Amount (Dhs) : 22.00
  Mustache : No # of Vehicles : 5
        Time In : 19 : 0 ( hh:mm)
  Ethnic Groups : Indian Time Out : 19 : 13  ( hh:mm)
  Other Ethnic Groups : Time of Visit : 17:01-20:00
 
     
 
   1. INTERIOR
  Scores  Critical Areas Yes No N.A.   
  2
1.

Were the automatic doors colsed and the door and side glass push / pull bars or

handle thresholds working in good order ?
     
  3
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film
(condensation due to climate or temperature may be present)
     
  2
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?
يوجد بها بعض التشققات وكانت باهته
     
  5
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ?
(Should be uncluttered and without excessive amounts of products)
     
  5
5. Was there any smell of rotten stuff?
لا يوجد روائح فاسده
     
  3
6. Were there any  flies visible in the store or in the eating area?
لا يوجد اي نوع من الحشرات
     
  2
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards?
(Specify location in comments)
     
  6
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads  etc…) 
within the validity period?
     
  2
9. Were tables and chairs well maintained and unbroken?
     
  2
10. Was the temperature reasonably comfortable?
     
  2
11. Were door mats in good condition?
     
  2
12. Were lights turned on at dusk or sunset and during bad weather?
     
  3
13. Were trash / Grease containers clean and dumpster Lids closed?
     
             
 
     
 
   2. GREETINGS
  Scores  Critical Areas Yes No N.A.   
  6
14. Were you greeted with a smile when you entered the store?
     
  3
15. Did they request customers to quit smoking?
     
  6
16. Did he thank you as you were leaving?
     
             
 
     
 
   3. APPEARANCE AND BEHAVIOR OF STAFF
  Scores  Critical Areas Yes No N.A.   
  5
17. Was the staff presentable and well groomed?
     
  4
18. Was he / she able to communicate  to customer?
     
  3
19. Was the staff wearing visible nametag?
     
  5
20. Was staff courteous / friendly?
     
             
 
     
 
   4. SERVICE
  Scores  Critical Areas Yes No N.A.   
  3
21. Were the items and ingredients you ordered available for purchase?
     
  6
22. Did the staff scan all the purchased items?
   
  4
23. Did the staff place food and nonfood item in a separate carry bags?
     
  5
24. Were you charged the correct amount?
     
  6
25. Were you offered a receipt voluntarily?
     
  5
26. Were you given the correct change?
     
             
 
     
     
 
   Attach Bills
 
     
     
  File # 1
     
   
     
   
     
  
             
 
     
 
   COMMENTS
    
             
 
Critical Areas   Achieved Score
(%)
Interior: 94.9
Greetings: 100.0
Appearance: 100.0
Service: 100.0
Total: 97.9
 
             
 
     
 
    
      
             
 
     
     
 
     
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