Pan Arab Research Center   Language:
 
 
 
     
  PROJECT : ELARA - (C-Store)  
     
 
Adnoc      Eppco - Enoc     Emarat
 
     
 
   Shopper ID : 12 Serial No:   7
  Staff Info     Operator Code:   172
  CSA Name   Shaikh Mohsin Mohammed CSA Number   None
  Gender : Male Emirate : Al Ain
  Height : Medium Site ID : 132 (938-Al Muwaiji-Jabal R/A)
  Built : M # of Staff : 3
  Spectacles : No Date : 22 Sep 2011  (dd-mm-yyyy)
  Beard : No Amount (Dhs) : 18.75
  Mustache : Yes # of Vehicles : 3
        Time In : 19 : 12 ( hh:mm)
  Ethnic Groups : Indian Time Out : 19 : 21  ( hh:mm)
  Other Ethnic Groups : Filipino Time of Visit : 17:01-20:00
 
     
 
   1. INTERIOR
  Scores  Critical Areas Yes No N.A.   
  2
1.

Were the automatic doors colsed and the door and side glass push / pull bars or

handle thresholds working in good order ?
     
  3
2. Were doors and windows free of fingerprints, smudges, spots and streaks, and clean without a hazy film
(condensation due to climate or temperature may be present)
     
  2
3. Were advertising material, Pictures and menu strips on menu board faded, torn or smudged ?
     
  5
4. Were counters, display cases, self-service areas and dispensers clean, neat and well stacked ?
(Should be uncluttered and without excessive amounts of products)
     
  5
5. Was there any smell of rotten stuff?
     
  3
6. Were there any  flies visible in the store or in the eating area?
     
  2
7. Were Lights and light fixtures functioning properly and unbroken including ones on menu boards?
(Specify location in comments)
     
  6
8. Was the expiry date mentioned on perishable food items (sandwiches, breads, cakes, salads  etc…) 
within the validity period?
     
  2
9. Were tables and chairs well maintained and unbroken?
There were no table & chairs.
     
  2
10. Was the temperature reasonably comfortable?
     
  2
11. Were door mats in good condition?
     
  2
12. Were lights turned on at dusk or sunset and during bad weather?
     
  3
13. Were trash / Grease containers clean and dumpster Lids closed?
     
             
 
     
 
   2. GREETINGS
  Scores  Critical Areas Yes No N.A.   
  6
14. Were you greeted with a smile when you entered the store?
I was not greeted by staff.
     
  3
15. Did they request customers to quit smoking?
No one was smoking during my visit.
     
  6
16. Did he thank you as you were leaving?
No farewell greeting given by staff.
     
             
 
     
 
   3. APPEARANCE AND BEHAVIOR OF STAFF
  Scores  Critical Areas Yes No N.A.   
  5
17. Was the staff presentable and well groomed?
     
  4
18. Was he / she able to communicate  to customer?
     
  3
19. Was the staff wearing visible nametag?
     
  5
20. Was staff courteous / friendly?
     
             
 
     
 
   4. SERVICE
  Scores  Critical Areas Yes No N.A.   
  3
21. Were the items and ingredients you ordered available for purchase?
     
  6
22. Did the staff scan all the purchased items?
   
  4
23. Did the staff place food and nonfood item in a separate carry bags?
     
  5
24. Were you charged the correct amount?
     
  6
25. Were you offered a receipt voluntarily?
     
  5
26. Were you given the correct change?
     
             
 
     
     
 
   Attach Bills
 
     
     
  File # 1
     
   
     
   
     
  
             
 
     
 
   COMMENTS
  I asked staff about the price of chocolate crosant, he said it was dirham 1.75 but when I reached to counter it was punched dirham 3.25 so I asked cashier to cancel the item. Even I asked him how much was the Ice Cream. He said it was dirham 4 but when I reach to counter for payment it was punched dirham 4.25 but I did not make objection for that. So I wanted to suggest that staff should have knowledge for price of all the item.   
             
 
Critical Areas   Achieved Score
(%)
Interior: 100.0
Greetings: 0.0
Appearance: 100.0
Service: 100.0
Total: 87.1
 
             
 
     
 
    
      
             
 
     
     
 
     
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