| Bank Name | Overall scores, averaged by bank (by focus area) | Overall Average | |||
| Branch Presentation | Greeting | Staff Capability | Timeless | ||
| Bank Dhofar | 82 | 46 | 60 | 67 | 68 |
| Bank Muscat | 89 | 56 | 64 | 43 | 73 |
| National Bank of Oman | 76 | 46 | 59 | 52 | 64 |
| HSBC-OIB | 84 | 57 | 77 | 43 | 75 |
| Bank Sohar | 87 | 46 | 65 | 57 | 71 |
| Oman Arab bank | 82 | 53 | 63 | 44 | 69 |
| Ahli Bank | 86 | 46 | 65 | 59 | 71 |