Survey Type: Face to FaceMaisarah  

Project Money
Overall Report

Bank Name	Overall scores, averaged by bank (by focus area)																Overall Average
	Branch Presentation				Greeting				Staff Capability				Timeless
	Wave 1	Wave 2	Wave 3	Wave 4	Wave 1	Wave 2	Wave 3	Wave 4	Wave 1	Wave 2	Wave 3	Wave 4	Wave 1	Wave 2	Wave 3	Wave 4	Wave 1	Wave 2	Wave 3	Wave 4
Bank Dhofar	83	84		82	46	53		46	60	66		60	67	82		67	68	72		68
Bank Muscat	82	85		89	67	48		56	73	72		64	33	45		43	75	72		73
National Bank of Oman	91			76	33			46	57			59	33			52	68			64
HSBC-OIB	82			84	48			57	59			77	17			43	67			75
Bank Sohar	94	88		87	57	63		46	59	81		65	33	58		57	75	80		71
Oman Arab bank				82				53				63				44				69
Ahli Bank				86				46				65				59				71