| Bank Name | Overall scores, averaged by bank (by focus area) | Overall Average | |||||||||||||
| Branch Presentation | Greeting | Staff Capability | Timeless | ||||||||||||
| Wave 1 | Wave 2 | Wave 3 | Wave 1 | Wave 2 | Wave 3 | Wave 1 | Wave 2 | Wave 3 | Wave 1 | Wave 2 | Wave 3 | Wave 1 | Wave 2 | Wave 3 | |
| ABC Bank | 83 | 47 | 60 | 67 | 68 | ||||||||||
| XYZ Bank | 88 | 38 | 44 | 33 | 65 | ||||||||||
| NBB Bank | 91 | 33 | 57 | 33 | 68 | ||||||||||
| HXXX Bank | 82 | 48 | 59 | 17 | 67 | ||||||||||
| SSSS Bank | 94 | 81 | 37 | 33 | 73 | ||||||||||