1. DEFINITIONS "US, WE, OUR" refers to OnClick Solutions Ltd. "SOFTWARE" is the h2desk program. "LICENSED VERSION" is a version of the retail software that has been purchased from us. The "OWNED" variation includes a license key that will not expire. The "LEASED" variation includes a license that will expire after the lease term, at which point it can be renewed for another lease term. "TRIAL VERSION" is a version of the software that has not been purchased and is for trial purposes only. Included is a trial license key that will expire after a specific period from the date of its generation. "LICENSE AGREEMENT" is this document itself. 2. LICENSE GRANT a) TRIAL VERSION You can install and evaluate the software for the time period defined by the trial version. After this period, your license key will expire and you must purchase the licensed version of the software to continue using it. You may not use a trial version after this period of time. You may purchase the licensed version from us or from an authorized reseller. b) LICENSED VERSION - OWNED You can install and use the licensed version on one company web site. You may only install the software under one single domain name. You may install more than one copy on different locations of the web site. You will be given a license key that will allow the software to operate without expiring. If you wish to install and use the software on other domain names and/or for other companies, you must purchase one additional license version for each entity. c) LICENSED VERSION - LEASED The leased version of the help desk has the same restrictions described in (b) above, but will only operate for a specific interval, at which point the lease must be renewed. If no payment is received 2 weeks past the next lease renewal date, the software will stop functioning. The leased version of the software does not require the upgrade fee that the licensed version does. Upgrades are included with the lease fee. 3. DISTRIBUTION OF SOFTWARE You may not distribute the software in whole or in part. You may, however, make a copy of the software strictly for backup purposes. Distribution and redistribution is not permitted in any form. 4. RESTRICTIONS OF SOFTWARE You may not lend or lease this software in any form. You may transfer your rights to the licensed version of the software permanently so long as the recipient agrees to the terms of this license agreement. 5. SOURCE CODE LICENSE If you purchased a source code license, you may modify any part of any file included in the package. You may not distribute or sell any part of the software in its current or modified form. You may not use any portion of the source code in any other software product. If licensing algorithms are present in the source code, you may not modify or circumvent them. Any changes made to the source code are not supported and are done at your own risk. You may have a third party conduct development on the software, but all code must remain on your servers. The third party has no rights to the software, including distribution or selling. The third party may not use any of the source code outside your servers. The source code is distributed on an as-is basis and no upgrades are provided for future versions. 6. WARRANTY INFORMATION The software is provided "as is" and without any warranty of any kind, either expressed or implied, including but not limited to merchantability or fitness for a specific purpose. You agree that the use of this software is at your own risk. We will not be held responsible or liable for data loss, damage, loss of profits or any other loss resulting from the use or misuse of the software. 7. COPYRIGHT INFORMATION This software is protected by copyright laws. None of the intellectual property in the software is transferred to you. You acknowledge that full ownership and rights remain the property of us. 8. UPGRADES AND SUPPORT Upgrades and support for the software will be given at no charge for a period detailed at the time of purchasing. This only applies to the licensed version described in (2b). The leased version (2c) includes upgrades and support so long as the lease is continuously renewed. The source code version includes support for a period of 6 months, but does not include upgrades to any new released. 9. DOMAIN TRANSFER If you choose to move the software to another web site, you must obtain a new license key. You will be charged (unless otherwise stated) a one-time fee for the transfer and must discontinue use and remove software from the previous location it was installed. We reserve the right to deny the transfer for any reason. This license agreement must be accepted before the use of this software. The terms take effect once you accept the agreement and may only be terminated by you or us. We reserve the right to terminate your license to use the software at any time if we deem that you are not abiding by the terms in this license agreement. You may terminate the agreement at any time by removing all files for this software and any files it has created during its use. We reserve the right to modify the license agreement at any time.