Survey Type:
Teller Service
Customer Service
Contact Center
Quater:
Quarter 4
Quarter 3
Quarter 2
Quarter 1
Month:
All
2013 - Oct
2013 - Nov
2013 - Dec
2014 - Jan
2014 - Feb
2014 - Mar
2014 - Jul
2014 - Aug
2014 - Sep
2015 - Apr
2015 - May
2015 - Jun
2017 - Mar
Branch:
All
Main - Seef Tower
Zinj
Muharraq
Busaiteen
Riffa
Gudaibiya
Manama
Bahrain Mall
Isa Town
Um Al-Hassam
Arad
Salmabad
Sanad
Budaiya
West Riffa Branch
Al Hamalah Branch
Riffa Ladies
Time:
All
08:00am - 09:30am
09:31am - 11:00am
11:01am - 13:00pm
13:01pm - 15:00pm
15:01pm - 19:00pm
Reports:
Select Report
Data for Selected Quarter
Branch Wise Report
Summary by Day of Week
Summary by Week
Branch Wise - Time Report
Report By Nationality
Time Summary Report
By Shoppers Socio
ID
Serial No
Shopper
Bank Visited
Branch Name
Date of visit
Greeting / Welcome
Product Materials
Service Quality
Service Handling
Cleanliness
Maintenance
Total
Status
1
334
00020
66
ITHMAAR BANK
Um Al-Hassam
2015-05-04
84
100
80
100
100
100
92
A2
2
336
00012
85
ITHMAAR BANK
Al Hamalah Branch
2015-04-28
100
100
75
100
100
100
97
A2
3
335
00019
67
ITHMAAR BANK
Sanad
2015-05-04
84
100
100
100
100
100
94
A2
4
337
00011
61
ITHMAAR BANK
Al Hamalah Branch
2015-04-28
91
100
80
50
83
100
86
A2
5
338
00010
80
ITHMAAR BANK
Muharraq
2015-04-28
84
63
75
100
83
100
83
A2
6
339
00029
85
ITHMAAR BANK
Zinj
2015-05-10
84
100
100
0
100
100
94
A2
7
340
00027
61
ITHMAAR BANK
Isa Town
2015-05-06
100
63
80
100
100
100
93
A2
8
341
00032
9
ITHMAAR BANK
Salmabad
2015-05-05
100
63
100
100
100
100
96
A2
9
342
00043
66
ITHMAAR BANK
West Riffa Branch
2015-05-10
100
100
80
0
100
100
97
A2
10
343
00044
66
ITHMAAR BANK
Zinj
2015-05-07
82
100
80
50
89
100
85
A2
11
344
00049
66
ITHMAAR BANK
Gudaibiya
2015-05-11
84
100
80
100
100
75
89
A2
12
405
00193
61
ITHMAAR BANK
Main - Seef Tower
2015-06-11
100
100
80
50
89
100
91
A2
13
345
00050
66
ITHMAAR BANK
Um Al-Hassam
2015-05-11
84
100
75
0
100
100
91
A2
14
346
00051
63
ITHMAAR BANK
Sanad
2015-05-11
84
100
75
0
100
100
91
A2
15
347
00033
63
ITHMAAR BANK
Manama
2015-05-06
84
100
80
100
100
100
92
A2
16
348
00035
85
ITHMAAR BANK
Riffa Ladies
2015-05-06
100
63
80
100
89
100
90
A2
17
349
00057
61
ITHMAAR BANK
Riffa
2015-05-14
100
63
80
100
100
100
93
A2
18
350
00058
80
ITHMAAR BANK
Budaiya
2015-05-14
100
100
67
50
89
100
90
A2
19
351
00070
71
ITHMAAR BANK
Budaiya
2015-05-18
84
100
75
100
100
75
89
A2
20
352
00052
86
ITHMAAR BANK
Riffa Ladies
2015-05-12
100
100
75
100
89
100
94
A2
21
353
00054
66
ITHMAAR BANK
Salmabad
2015-05-12
88
100
80
0
72
100
86
A2
22
354
00061
66
ITHMAAR BANK
Arad
2015-05-13
64
100
80
0
100
100
85
A2
23
355
00062
67
ITHMAAR BANK
Muharraq
2015-05-14
100
63
75
0
100
100
93
A2
24
356
00063
66
ITHMAAR BANK
Main - Seef Tower
2015-05-14
88
100
80
100
100
100
93
A2
25
357
00064
86
ITHMAAR BANK
Manama
2015-05-14
68
100
75
100
100
100
86
A2
26
358
00065
67
ITHMAAR BANK
Main - Seef Tower
2015-05-17
84
63
80
100
100
100
88
A2
27
359
00066
66
ITHMAAR BANK
Main - Seef Tower
2015-05-17
84
100
80
100
100
100
92
A2
28
360
00069
67
ITHMAAR BANK
Al Hamalah Branch
2015-05-18
84
100
100
100
100
100
94
A2
29
361
00084
66
ITHMAAR BANK
Sanad
2015-05-24
100
63
80
50
100
100
89
A2
30
362
00083
67
ITHMAAR BANK
Busaiteen
2015-05-23
84
100
80
100
100
100
92
A2
31
363
00081
67
ITHMAAR BANK
Zinj
2015-05-21
84
100
80
50
100
100
88
A2
32
364
00080
66
ITHMAAR BANK
Muharraq
2015-05-21
100
100
75
50
100
100
93
A2
33
365
00077
67
ITHMAAR BANK
Riffa
2015-05-20
84
100
80
100
100
100
92
A2
34
366
00076
70
ITHMAAR BANK
Manama
2015-05-19
84
100
80
100
100
100
92
A2
35
367
00090
80
ITHMAAR BANK
Isa Town
2015-05-20
84
63
100
100
83
100
86
A2
36
368
00092
80
ITHMAAR BANK
Um Al-Hassam
2015-05-25
84
63
75
0
100
100
87
A2
37
369
00099
67
ITHMAAR BANK
Zinj
2015-05-25
68
100
75
0
100
100
85
A2
38
370
00101
66
ITHMAAR BANK
Riffa
2015-05-26
84
100
75
100
72
100
84
A2
39
371
00102
67
ITHMAAR BANK
Arad
2015-05-26
84
100
75
100
100
100
91
A2
40
372
00103
66
ITHMAAR BANK
Sanad
2015-05-27
82
100
75
100
100
100
91
A2
41
373
00104
86
ITHMAAR BANK
Al Hamalah Branch
2015-05-27
68
100
75
50
89
100
79
A2
42
374
00107
67
ITHMAAR BANK
Salmabad
2015-05-28
100
100
75
100
100
100
97
A2
43
375
00113
67
ITHMAAR BANK
Busaiteen
2015-05-30
68
100
75
50
83
100
78
A2
44
376
00115
66
ITHMAAR BANK
Busaiteen
2015-05-30
100
100
100
50
100
100
96
A2
45
377
00116
70
ITHMAAR BANK
Bahrain Mall
2015-05-30
72
63
80
100
100
100
83
A2
46
378
00119
63
ITHMAAR BANK
Bahrain Mall
2015-05-30
88
100
60
0
100
100
86
A2
47
379
00120
86
ITHMAAR BANK
Arad
2015-05-30
84
100
100
50
100
100
91
A2
48
380
00124
9
ITHMAAR BANK
Budaiya
2015-05-31
64
63
75
100
89
100
78
A2
49
381
00125
70
ITHMAAR BANK
Gudaibiya
2015-05-31
100
100
100
100
100
100
100
A2
50
382
00126
86
ITHMAAR BANK
Budaiya
2015-05-31
68
63
80
100
100
100
82
A2
51
383
00132
63
ITHMAAR BANK
Gudaibiya
2015-05-31
100
100
80
100
100
100
97
A2
52
384
00131
85
ITHMAAR BANK
West Riffa Branch
2015-05-31
100
100
100
0
100
100
96
A2
53
385
00130
63
ITHMAAR BANK
Riffa
2015-05-31
100
100
100
100
78
100
94
A2
54
386
00134
86
ITHMAAR BANK
Main - Seef Tower
2015-05-31
84
100
75
100
100
100
91
A2
55
387
00135
71
ITHMAAR BANK
Bahrain Mall
2015-05-31
100
100
100
0
100
100
100
A2
56
388
00136
66
ITHMAAR BANK
Arad
2015-06-01
100
63
100
100
89
100
93
A2
57
389
00138
67
ITHMAAR BANK
Busaiteen
2015-06-01
68
63
100
0
100
75
81
A2
58
390
00142
9
ITHMAAR BANK
West Riffa Branch
2015-06-01
100
100
100
100
83
100
96
A2
59
391
00157
9
ITHMAAR BANK
Arad
2015-06-02
100
100
100
100
83
100
96
A2
60
392
00155
9
ITHMAAR BANK
Bahrain Mall
2015-06-02
100
100
100
100
83
100
96
A2
61
393
00154
9
ITHMAAR BANK
Salmabad
2015-06-02
79
100
80
100
83
100
86
A2
62
394
00153
85
ITHMAAR BANK
Riffa
2015-05-31
100
100
75
0
100
100
97
A2
63
395
00151
85
ITHMAAR BANK
Riffa Ladies
2015-05-28
100
100
75
0
100
100
97
A2
64
396
00149
85
ITHMAAR BANK
Um Al-Hassam
2015-05-25
100
100
100
0
89
100
97
A2
65
397
00147
85
ITHMAAR BANK
Riffa Ladies
2015-05-23
79
100
75
100
89
100
88
A2
66
398
00144
85
ITHMAAR BANK
Manama
2015-05-17
100
100
67
50
100
100
93
A2
67
399
00143
85
ITHMAAR BANK
Gudaibiya
2015-05-19
100
100
80
0
100
100
97
A2
68
400
00165
67
ITHMAAR BANK
Al Hamalah Branch
2015-06-02
84
63
80
100
83
100
83
A2
69
401
00167
66
ITHMAAR BANK
Main - Seef Tower
2015-06-03
84
100
75
100
89
100
89
A2
70
402
00174
66
ITHMAAR BANK
Isa Town
2015-06-06
100
100
75
100
89
100
94
A2
71
403
00178
66
ITHMAAR BANK
Manama
2015-06-08
68
100
75
100
100
100
86
A2
72
404
00180
67
ITHMAAR BANK
Salmabad
2015-06-08
100
100
100
100
89
100
97
A2
73
406
00192
61
ITHMAAR BANK
Budaiya
2015-06-11
100
100
80
100
89
100
94
A2
74
407
00186
61
ITHMAAR BANK
Um Al-Hassam
2015-06-09
64
100
100
0
100
100
87
A2
75
408
00213
86
ITHMAAR BANK
Manama
2015-06-16
84
100
80
100
100
100
92
A2
76
409
00208
63
ITHMAAR BANK
Muharraq
2015-06-16
68
100
80
0
100
100
82
A2
77
410
00200
63
ITHMAAR BANK
Bahrain Mall
2015-06-14
68
100
80
100
100
100
86
A2
78
411
00204
66
ITHMAAR BANK
Zinj
2015-06-15
100
100
75
100
89
100
94
A2
79
412
00199
9
ITHMAAR BANK
Busaiteen
2015-06-14
82
100
80
100
72
100
84
A2
80
413
00197
66
ITHMAAR BANK
Sanad
2015-06-09
88
100
80
100
100
75
90
A2
81
414
00209
66
ITHMAAR BANK
Muharraq
2015-06-16
76
100
75
100
100
100
89
A2
82
415
00201
67
ITHMAAR BANK
Riffa Ladies
2015-06-14
92
100
75
100
89
100
91
A2
83
416
00206
85
ITHMAAR BANK
Um Al-Hassam
2015-06-15
84
100
75
100
89
100
89
A2
84
417
00207
67
ITHMAAR BANK
Zinj
2015-06-16
68
100
80
100
89
100
83
A2
85
418
00220
9
ITHMAAR BANK
Riffa
2015-06-15
76
100
80
100
89
100
86
A2
86
419
00221
9
ITHMAAR BANK
Al Hamalah Branch
2015-06-15
100
100
100
100
100
100
100
A2
87
430
00237
70
ITHMAAR BANK
Isa Town
2015-06-07
100
100
75
100
100
100
97
A2
88
420
00222
61
ITHMAAR BANK
Gudaibiya
2015-06-15
84
100
80
100
89
100
89
A2
89
421
00223
9
ITHMAAR BANK
Bahrain Mall
2015-06-16
84
100
80
100
89
100
89
A2
90
422
00224
9
ITHMAAR BANK
Salmabad
2015-06-16
100
63
100
100
100
100
96
A2
91
423
00227
26
ITHMAAR BANK
Gudaibiya
2015-06-17
100
63
100
50
100
100
92
A2
92
424
00228
9
ITHMAAR BANK
West Riffa Branch
2015-06-17
92
63
80
50
89
100
84
A2
93
425
00229
9
ITHMAAR BANK
Isa Town
2015-06-17
100
63
80
50
89
100
87
A2
94
426
00230
63
ITHMAAR BANK
Arad
2015-06-14
68
100
100
100
78
100
83
A2
95
427
00236
68
ITHMAAR BANK
Isa Town
2015-06-17
100
100
100
0
100
100
100
A2
96
428
00237
68
ITHMAAR BANK
Sanad
2015-06-17
64
100
75
100
89
100
82
A2
97
429
00234
9
ITHMAAR BANK
Riffa Ladies
2015-06-16
82
100
75
100
89
100
88
A2
98
431
00240
71
ITHMAAR BANK
Busaiteen
2015-06-14
82
100
75
0
100
100
91
A2
99
432
00242
86
ITHMAAR BANK
West Riffa Branch
2015-06-01
100
100
100
100
83
100
96
A2
100
433
00241
85
ITHMAAR BANK
West Riffa Branch
2015-06-17
64
100
75
100
100
100
85
A2
101
434
00239
63
ITHMAAR BANK
Muharraq
2015-06-16
82
100
75
100
100
100
91
A2
102
435
00243
61
ITHMAAR BANK
Riffa
2015-06-23
100
100
80
100
100
100
97
A2
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