Survey Type: Face to FaceCall CenterMaisarah - Face to Face  Quater: Quarter 4Quarter 3Quarter 2Quarter 1 Bank: All Bank DhofarBank MuscatNational Bank of OmanHSBC-OIBBank SoharOman Arab bankAhli BankMaisarahBank NizwaMeethaq (Bank Muscat)Al Muzn (NBO)Al Yusr (OAB)Al Hilal (Ahli Bank)Sohar Islamic (BS)Al IzzOther Banks Reports: Select Report Overall Report Bank wise summary report Area wise summary report Branch wise summary report Purpose of Visit summary report ------------------------------------------------------------ Face to Face Excel Data Face to Face Summary Call Center Excel Data Call Center Summary Maisarah Excel Data Maisarah Summary ------------------------------------------------------------ Overall scores Scores by region Scores by bank, by Focus area Scores by region & best and worst scoring area Scores by Focus area, by region ------------------------------------------------------------ Analysis By Bank Analysis By Bank, By Region Analysis by Wave ------------------------------------------------------------ Face to Face - ASCII Data Call Center - ASCII Data Maisarah - ASCII Data   ID Serial No Shopper Lang Bank Visited Branch Name Area City Region Date of visit Branch Presentation Greeting Staff Capability Timeless Total Status 1 271 11053 13 Eng Bank Dhofar Adam adam adam DAKHLIYA & DHAHIRA 2014-05-13 42 10 14 1 67 A2 2 217 10537 11 Eng Ahli Bank Ahli Bank Al Wattayah Al Wattayah MUSCAT SOUTH 2014-04-30 48 7 19 5 79 A2 3 222 10626 54 Eng Ahli Bank Ahli Bank Al Khoudh Al Khoudh MUSCAT NORTH 2014-05-01 39 7 13 1 60 A2 4 185 10103 11 Eng Ahli Bank AHLI BANK- AL KHOUR AL KHOUR AL KHOUR MUSCAT NORTH 2014-04-17 42 13 26 1 82 A2 5 289 1124X 57 Eng Bank Dhofar Al Ees Sur ezz sur ezz sur SHARQIYA 2014-05-14 36 7 14 3 60 A2 6 220 10561 54 Eng Oman Arab bank Al Khoudh Al Khoudh Al Khoudh MUSCAT NORTH 2014-04-27 39 7 15 2 63 A2 7 188 10146 34 Eng Bank Muscat AL KHOUR AL KHOUR AL KHOUR MUSCAT NORTH 2014-04-17 45 9 11 4 69 A2 8 192 10219 34 Eng Oman Arab bank Al Khuwair Al Khuwair Al Khuwair MUSCAT NORTH 2014-04-24 42 10 13 4 69 A2 9 218 10545 11 Eng National Bank of Oman Al Khuwair Al Khuwair Muscat MUSCAT NORTH 2014-04-28 39 6 7 1 53 A2 10 177 10073 23 Eng Bank Dhofar Al Khuwair Ministry khuwair khuwair MUSCAT NORTH 2014-04-15 42 12 23 0 77 A2 11 230 10707 52 Eng Bank Dhofar Al Khuwair Ministry khuwair ministry khuwair ministry MUSCAT NORTH 2014-04-30 39 8 14 2 63 A2 12 299 11290 61 Eng Bank Dhofar Al Muntrib al muntrib al muntrib SHARQIYA 2014-05-25 45 9 21 2 77 A2 13 223 10634 54 Eng National Bank of Oman Al Seib Seib Market Al Seib MUSCAT NORTH 2014-04-30 42 10 13 3 68 A2 14 243 10871 22 Eng Bank Dhofar Amarat amarat amarat MUSCAT SOUTH 2014-05-05 48 6 13 3 70 A2 15 239 10790 39 Eng Bank Dhofar Araqi araqi araqi DAKHLIYA & DHAHIRA 2014-05-04 48 12 18 2 80 A2 16 195 10235 52 Eng Bank Dhofar Azaiba/Ghala ghala ghala MUSCAT NORTH 2014-04-23 36 5 17 1 59 A2 17 224 10642 31 Eng Bank Dhofar Azaiba/Ghala Ghala Ghala MUSCAT NORTH 2014-04-30 39 6 14 5 64 A2 18 257 11142 13 Eng Bank Dhofar B.Al-Mauz berkat moz berkat moz DAKHLIYA & DHAHIRA 2014-05-12 36 13 26 3 78 A2 19 234 1074X 52 Eng Bank Dhofar Bank Dhofar Wazarat Wazarat Khuwair MUSCAT NORTH 2014-05-05 39 11 21 2 73 A2 20 189 10170 13 Eng Bank Muscat Bank Muscat Near Center Point Nizwa DAKHLIYA & DHAHIRA 2014-04-22 42 12 9 4 67 A2 21 209 10405 19 Eng Bank Muscat Bank Muscat Mutrah Muscat MUSCAT SOUTH 2014-04-24 42 13 20 3 78 A2 22 205 10359 17 Eng HSBC-OIB Bank Salalah Salalah Salalah DHOFAR 2014-04-24 39 9 28 0 76 A2 23 272 11045 56 Eng Bank Dhofar Barka barka barka BATINAH & BURAIMI 2014-05-13 30 9 18 2 59 A2 24 214 10472 49 Eng Bank Dhofar Belah Dakhliya Behla DAKHLIYA & DHAHIRA 2014-04-27 45 18 29 3 95 A2 25 274 11169 14 Eng Bank Dhofar Bid Bid bid bid bid bid DAKHLIYA & DHAHIRA 2014-05-18 33 15 9 3 60 A2 26 303 11347 63 Eng Bank Dhofar Buraimi Buraimi buraimi BATINAH & BURAIMI 2014-05-21 39 15 18 3 75 A2 27 302 11339 63 Eng Bank Dhofar Buraimi Industrial buraimi ind buraimi BATINAH & BURAIMI 2014-05-22 45 10 24 4 83 A2 28 275 11282 11 Eng Bank Dhofar CITY CENTER KIOSK city center city center MUSCAT NORTH 2014-05-14 42 14 25 3 84 A2 29 210 10448 40 Eng Bank Dhofar Dhofar Al Saada Branch Al Saada Salalah DHOFAR 2014-04-28 42 8 25 0 75 A2 30 292 11266 64 Eng Bank Dhofar Dokm Dokm Dokm DAKHLIYA & DHAHIRA 2014-05-21 45 15 21 1 82 A2 31 237 10782 25 Eng Bank Dhofar Falaj Al Qabail falaj qabail falaj qabail BATINAH & BURAIMI 2014-05-04 39 6 1 2 48 A2 32 216 10529 51 Eng Bank Dhofar Greater Muttrah greather mutrah greater muttrah MUSCAT SOUTH 2014-04-29 42 17 21 3 83 A2 33 232 10723 25 Eng Bank Dhofar Hafeet Hafeet Hafeet BATINAH & BURAIMI 2014-04-29 36 4 20 2 62 A2 34 288 11223 21 Eng Bank Sohar Head Office Ruwi Ruwi MUSCAT SOUTH 2014-05-19 45 11 24 2 82 A2 35 191 10197 52 Eng HSBC-OIB HSBC Seeb branch Market Seeb Seeb MUSCAT NORTH 2014-04-22 48 12 29 2 91 A2 36 236 10766 19 Eng HSBC-OIB HSBC- AL khuwair AL khuwair muscat MUSCAT NORTH 2014-05-04 48 15 23 2 88 A2 37 301 11312 61 Eng Bank Dhofar Ibra ibra ibra SHARQIYA 2014-05-26 39 6 11 1 57 A2 38 233 10731 39 Eng Bank Dhofar Ibri Near Al Watan News Paper ibri DAKHLIYA & DHAHIRA 2014-05-05 42 10 27 2 81 A2 39 215 10499 13 Eng Bank Dhofar Izki Near Municipality Izki DAKHLIYA & DHAHIRA 2014-04-27 27 14 18 2 61 A2 40 276 11207 57 Eng Bank Dhofar J. B. B. Ali jaalan bu ali jaalan abou ali SHARQIYA 2014-05-18 42 7 11 2 62 A2 41 285 11150 60 Eng Bank Dhofar J. B. B. Hassan jaalan hassan jaalan hassan SHARQIYA 2014-05-15 42 6 10 3 61 A2 42 287 11177 57 Eng Bank Dhofar Kamil Al Wafi kamil wafi kamil wafi SHARQIYA 2014-05-15 42 9 24 2 77 A2 43 242 10812 56 Eng Bank Dhofar Khaboura Khaboura Khaboura BATINAH & BURAIMI 2014-05-06 42 9 18 2 71 A2 44 249 1088x 56 Eng Bank Dhofar Khadhra khadra suwaiq BATINAH & BURAIMI 2014-05-11 36 9 18 2 65 A2 45 256 10979 54 Eng HSBC-OIB Khoudh Khoudh Khoudh MUSCAT NORTH 2014-05-11 42 11 13 1 67 A2 46 207 10421 34 Eng Bank Dhofar Khoudh khoudh khoudh MUSCAT NORTH 2014-04-27 42 11 13 2 68 A2 47 251 10960 52 Eng Bank Muscat khoudh khoudh khoudh MUSCAT NORTH 2014-05-06 45 4 10 3 62 A2 48 273 11037 21 Eng Bank Sohar Khuwair Khuwair Khuwair MUSCAT NORTH 2014-05-13 42 8 24 4 78 A2 49 228 10685 52 Eng Bank Dhofar Mabellah mabellah mabellah MUSCAT NORTH 2014-04-14 39 6 18 2 65 A2 50 262 11096 51 Eng Oman Arab bank Main branch ruwi ruwi MUSCAT SOUTH 2014-05-14 39 13 22 2 76 A2 51 179 10057 32 Eng Bank Muscat Main Branch Ruwi Ruwi MUSCAT SOUTH 2014-04-14 48 15 22 3 88 A2 52 180 10049 48 Eng National Bank of Oman Main branch Salalam Wosta Salalam DHOFAR 2014-04-14 42 6 27 2 77 A2 53 225 10650 19 Eng Bank Dhofar MGM BRANCH MGM Muscat MUSCAT NORTH 2014-05-01 45 15 27 6 93 A2 54 291 11274 11 Eng Bank Dhofar MGM KIOSK ghabra grand mall ghabra grand mall MUSCAT NORTH 2014-05-15 39 14 20 3 76 A2 55 238 10774 16 Eng Bank Dhofar Mirbat Mirbat mirbat DHOFAR 2014-05-01 42 11 28 3 84 A2 56 247 10928 41 Eng Bank Dhofar Mudhaibi mudaibi Mudhaibi SHARQIYA 2014-05-08 36 15 16 2 69 A2 57 265 11061 56 Eng Bank Dhofar Muladdah muladah muladah BATINAH & BURAIMI 2014-05-14 33 5 18 2 58 A2 58 221 1057X 46 Eng Bank Muscat Muscat Airport Heights Al Seib MUSCAT NORTH 2014-04-28 45 12 21 1 79 A2 59 183 10022 11 Eng Oman Arab bank Mutrah Mutrah Muscat MUSCAT SOUTH 2014-04-14 42 13 17 1 73 A2 60 202 10316 52 Eng Bank Dhofar Muttrah muttrah muttrah MUSCAT SOUTH 2014-04-27 42 11 21 3 77 A2 61 206 10340 28 Eng National Bank of Oman National bank of Oman Ramez Alloukibh BATINAH & BURAIMI 2014-04-16 39 7 20 5 71 A2 62 211 1043X 52 Eng Bank Dhofar New Bausher new bausher new bausher MUSCAT NORTH 2014-04-29 42 15 27 3 87 A2 63 186 10162 13 Eng Bank Dhofar Nizwa AL SOUQ NIZWA DAKHLIYA & DHAHIRA 2014-04-16 42 6 9 5 62 A2 64 196 10227 14 Eng Ahli Bank Nizwa Near Mazzone & Zubair Auto motive Nizwa DAKHLIYA & DHAHIRA 2014-04-23 42 9 12 3 66 A2 65 226 10669 49 Eng HSBC-OIB Nizwa Farq Nizwa DAKHLIYA & DHAHIRA 2014-04-30 45 17 31 3 96 A2 66 203 10324 14 Eng National Bank of Oman Nizwa branch Nizwa Nizwa DAKHLIYA & DHAHIRA 2014-04-24 42 13 9 4 68 A2 67 227 10677 49 Eng Oman Arab bank Oman Arab Bank Nizwa Dhakhliya Nizwa DAKHLIYA & DHAHIRA 2014-04-30 42 15 9 2 68 A2 68 300 11304 62 Eng Bank Dhofar Quriyat quriyat quriyat MUSCAT SOUTH 2014-05-22 42 8 14 1 65 A2 69 255 11010 46 Eng Bank Sohar qurm qurm qurm MUSCAT SOUTH 2014-05-08 45 9 22 4 80 A2 70 181 10030 46 Eng Bank Dhofar Qurum qurum qurum MUSCAT SOUTH 2014-04-15 36 9 15 0 60 A2 71 246 1091x 16 Eng Bank Dhofar Raysut Raysut raysut DHOFAR 2014-05-08 45 12 29 0 86 A2 72 290 11231 25 Eng Bank Dhofar Rustaq rustaq rustaq BATINAH & BURAIMI 2014-05-15 36 3 7 1 47 A2 73 298 11320 25 Eng Bank Dhofar Rustaq rustaq rustaq BATINAH & BURAIMI 2014-05-19 39 16 28 3 86 A2 74 278 11258 46 Eng National Bank of Oman Ruwi Ruwi Ruwi MUSCAT SOUTH 2014-05-15 45 10 21 1 77 A2 75 178 10065 33 Eng Bank Dhofar Ruwi ruwi ruwi MUSCAT SOUTH 2014-04-14 42 9 17 3 71 A2 76 193 10200 19 Eng Bank Dhofar Ruwi Ruwi Ruwi MUSCAT SOUTH 2014-04-22 48 18 30 5 101 A2 77 253 10944 46 Eng National Bank of Oman ruwi ruwi ruwi MUSCAT SOUTH 2014-05-04 36 16 29 5 86 A2 78 254 10936 38 Eng HSBC-OIB ruwi ruwi ruwi MUSCAT SOUTH 2014-05-06 39 16 27 3 85 A2 79 286 11215 38 Eng HSBC-OIB Ruwi Branch ruwi ruwi MUSCAT SOUTH 2014-05-18 39 11 21 1 72 A2 80 277 11193 56 Eng Bank Dhofar Saham saham saham BATINAH & BURAIMI 2014-05-18 36 6 14 2 58 A2 81 322 55555 48 Eng Bank Sohar Salalah salalah salalah DHOFAR 2014-04-29 45 8 16 3 72 A2 82 190 10189 40 Eng Bank Dhofar Salalah Salalah Salalah DHOFAR 2014-04-16 45 8 23 5 81 A2 83 235 10758 48 Eng Bank Muscat Salalah Salalah Salalah DHOFAR 2014-05-04 48 14 25 2 89 A2 84 244 10863 17 Eng Oman Arab bank salalah salalah salalah DHOFAR 2014-05-08 42 8 24 1 75 A2 85 250 10898 17 Eng Ahli Bank salalah salalah salalah DHOFAR 2014-05-05 48 9 24 2 83 A2 86 200 10294 17 Eng Bank Dhofar Salalah branch New Salalah Salalah DHOFAR 2014-04-23 48 9 26 2 85 A2 87 259 11126 40 Eng Bank Dhofar Salalah commercial District salalah salalah DHOFAR 2014-05-12 45 9 27 3 84 A2 88 264 1107x 17 Eng Bank Dhofar Salalah Grand Mall salalah salalah DHOFAR 2014-05-13 48 6 23 3 80 A2 89 315 33333 40 Eng Bank Dhofar Salalah-Al Gharbiah salalah al gharbiya salalah al gharbiya DHOFAR 2014-04-22 48 6 24 3 81 A2 90 314 22222 55 Eng Bank Dhofar Samad Al Shan samad el shan samad el shan SHARQIYA 2014-05-01 36 13 23 1 73 A2 91 316 44444 52 Eng Ahli Bank Seeb Seeb Seeb MUSCAT NORTH 2014-05-07 39 7 11 0 57 A2 92 197 1026X 52 Eng Bank Dhofar Seeb Town seeb town seeb MUSCAT NORTH 2014-04-24 39 4 17 1 61 A2 93 252 10952 54 Eng Bank Dhofar Seeb Town seib seib MUSCAT NORTH 2014-05-07 42 11 13 2 68 A2 94 248 10901 21 Eng Bank Sohar seib seib seib MUSCAT NORTH 2014-05-01 48 6 27 5 86 A2 95 184 1009X 52 Eng Oman Arab bank SEIB SOUTH BRANCH INSIDE SEIB SOUK SEIB MUSCAT NORTH 2014-04-17 42 14 27 4 87 A2 96 245 10855 10 Eng Bank Dhofar Shinas shinas Shinas BATINAH & BURAIMI 2014-05-06 39 8 23 1 71 A2 97 194 10251 41 Eng National Bank of Oman Sinaw Sinaw Sinaw SHARQIYA 2014-04-22 24 9 16 1 50 A2 98 199 10278 41 Eng Bank Dhofar Sinaw Sinaw Sinaw SHARQIYA 2014-04-24 30 9 16 1 56 A2 99 213 10464 10 Eng Ahli Bank Sohar Near NBO Bank Al Batinah North BATINAH & BURAIMI 2014-04-27 42 14 28 1 85 A2 100 241 10847 28 Eng Oman Arab bank sohar sohar sohar BATINAH & BURAIMI 2014-05-05 39 9 30 1 79 A2 101 198 10286 10 Eng Bank Dhofar Sohar Bank Al Ghashaba near Dominos Pizza Sohar BATINAH & BURAIMI 2014-04-17 45 11 25 0 81 A2 102 201 10308 25 Eng Bank Sohar Sohar bank near Muscat branch Al Waqiba BATINAH & BURAIMI 2014-04-17 36 5 15 3 59 A2 103 219 10553 33 Eng Bank Sohar Sohar Bank Ruwi Market Road Ruwi MUSCAT SOUTH 2014-04-27 36 13 14 3 66 A2 104 182 10014 26 Eng Bank Sohar Sohar Bank Nizwa Bank Main Road Nizwa DAKHLIYA & DHAHIRA 2014-04-14 48 11 11 3 73 A2 105 204 10332 10 Eng HSBC-OIB Sohar branch Alhmbar North Batenah BATINAH & BURAIMI 2014-04-15 36 5 18 1 60 A2 106 212 10456 15 Eng Bank Muscat Sohar Branch Sohar Sohar BATINAH & BURAIMI 2014-04-28 39 15 21 1 76 A2 107 231 10715 13 Eng Bank Dhofar Sumail Near Market Sumail DAKHLIYA & DHAHIRA 2014-05-01 39 6 7 2 54 A2 108 260 11118 60 Eng Bank Muscat sur sur sur SHARQIYA 2014-05-13 48 11 26 1 86 A2 109 261 1110x 61 Eng Bank Sohar Sur Sur Sur SHARQIYA 2014-05-13 42 15 24 2 83 A2 110 279 11185 60 Eng Bank Dhofar Sur sur sur SHARQIYA 2014-05-14 42 9 20 3 74 A2 111 174 10081 34 Eng Ahli Bank sur sur sur SHARQIYA 2014-04-15 39 12 16 3 70 A2 112 263 11088 58 Eng Bank Dhofar Suwaiq suwaiq suwaiq BATINAH & BURAIMI 2014-05-13 36 8 15 2 61 A2 113 240 10804 16 Eng Bank Dhofar Taqa Taqa Taqa DHOFAR 2014-05-04 45 6 20 3 74 A2 114 208 10413 11 Eng Bank Dhofar Wadi Kabir wadi kabeer wadi kabeer MUSCAT SOUTH 2014-04-24 33 2 9 1 45 A2 115 229 10693 53 Eng Bank Dhofar Wattayah Wattayah Wattayah MUSCAT SOUTH 2014-04-27 36 12 11 1 60 A2 116 258 11134 39 Eng Bank Dhofar Yanqul yanqul yanqul DAKHLIYA & DHAHIRA 2014-05-13 45 17 21 3 86 A2
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